Subscription & Billing Policy

Paid features on 6chatting may be offered as subscriptions (weekly, monthly, yearly) or other recurring plans. By purchasing a subscription, you authorize us and our payment processors to charge your selected payment method according to the plan terms displayed at checkout.

• You must have the legal capacity to enter into a contract in your country (or have parental/guardian permission where applicable).
• Some plans may be limited by geography, device compatibility, or legal restrictions.
• Business or organizational plans may require additional verification or documentation.

Unless stated otherwise, subscriptions renew automatically at the end of each billing period. You will be charged the then-current subscription price (plus applicable taxes) unless you cancel before renewal.

• Auto-renew on: renews until canceled.
• Cancel anytime: cancellation takes effect at the end of the current paid period unless local law requires otherwise.
• No partial periods: unless required by local law or explicitly provided in our refund policy.

Prices may vary by region, currency, plan type, and billing interval. Where currency detection is used, the displayed currency may be based on your approximate location, billing country, or payment method region.

• Currency: You are charged in the currency shown at checkout (unless your bank converts it).
• FX conversion: Your bank/payment provider may apply exchange rates and fees outside our control.
• Taxes: VAT/GST/sales tax may apply depending on your location and status (consumer/business).

Payments are processed by third-party payment providers such as Stripe and Flutterwave. These providers handle sensitive payment details and may collect information necessary to process transactions and prevent fraud.

• We do not store full card numbers or CVV.
• We may store payment metadata (transaction IDs, subscription status, renewal date).
• Payment providers may use fraud detection and verification methods (e.g., 3D Secure) as required.

By subscribing, you authorize recurring charges until you cancel. You also authorize us to:

• Charge the payment method you provide (and updated methods your bank/provider supplies).
• Use pre-authorization/verification holds where required for validation.
• Charge applicable taxes, fees, and adjustments disclosed at checkout or required by law.

From time to time, we may offer trials, promotional pricing, credits, or discounts. Unless stated otherwise:

• Trials convert to paid subscriptions at the end of the trial period.
• Promotional rates may be time-limited and then renew at the standard rate.
• One-time credits/discounts are non-transferable and may expire.

We may change prices, plan features, or availability to reflect product improvements, compliance requirements, and market conditions. When feasible, we provide notice before changes take effect.

• Price changes: typically apply at the next renewal date.
• Plan changes: upgrades may take effect immediately; downgrades may apply at period end (unless stated otherwise).
• Feature changes: features may be added, modified, or removed per the Terms.

If a payment fails or is reversed, we may retry the charge. During a failed-payment period, your access to paid features may be restricted or suspended until payment is resolved.

• We may attempt multiple re-bills over a short period (as permitted).
• You may need to update your payment method.
• Extended non-payment may result in cancellation of the subscription.

You can cancel your subscription at any time through your account/billing settings (or through your payment provider’s portal where applicable). Cancellation generally stops future renewals.

• You typically retain access to paid features until the end of the current billing period.
• After cancellation, you may lose access to premium features at period end.
• Deleting your account may also cancel your subscription (depending on platform flow); confirm in your billing settings.

Refund rules vary by product, billing interval, and region. Your eligibility is governed by our Refund & Cancellation policy and any mandatory consumer laws that apply in your location.

If you dispute a charge with your bank/payment provider (a “chargeback”), we may temporarily restrict your account while we investigate. Chargebacks increase operational risk and costs.

• Contact us first: email [email protected] to resolve billing issues quickly.
• Evidence: we may provide transaction logs and account details to the payment provider.
• Abuse: repeated or fraudulent chargebacks may lead to account suspension or termination.

We may provide receipts or billing confirmations by email or within your account. For certain plans (especially business plans), invoices may be available. Keep your receipts for tax and accounting purposes.

• Receipts may include plan name, amount, currency, taxes, and date.
• Some invoice fields may require accurate business details supplied by you.
• We may retain billing records for legal and accounting compliance.

To protect users and the platform, we may use fraud detection measures and may request additional verification when suspicious activity is detected (e.g., unusual location changes, repeated failed payments, high-risk signals).

Billing practices are subject to local laws and payment network rules. Where mandatory rules apply, they override conflicting policy language. Examples include:

• EU/UK: digital services rules, consumer rights, VAT requirements, and transparency obligations.
• US: state auto-renewal and cancellation transparency requirements; consumer protection laws.
• Other regions: local tax regimes, currency controls, and consumer protection frameworks.

If your account is suspended or terminated due to violations of our policies (e.g., Acceptable Use or Safety Policy), your access to paid features may be restricted. Refund eligibility, if any, is governed by the Refund & Cancellation policy and applicable law.

We may update this Subscription & Billing Policy to reflect changes in our plans, pricing, payment systems, or legal requirements. We will post updates here and revise the “Last updated” date.

For billing questions, cancellations assistance, or dispute resolution, contact: